FAQs
Everything you need to know about MC Rewards. Can't find the answer you're looking for? Speak to your account manager or, for trouble logging in, reach out to our friendly team.
What is MC Rewards?
MC Rewards is a rewards platform designed exclusively for Matthew Clark customers. It's our way of making great value go even further. With MC Rewards, you earn points when you make an eligible purchase, and these points can be redeemed for credit on your account. See MC Rewards Terms and Conditions here.
How do I join MC Rewards?
MC Rewards is available to eligible customers only at present. If you are an eligbile customer, enter the email address associated with your Matthew Clark Live account on the log in page. You will receive a one-time log in link to enter the platform. This is how you will log in everytime you visit the platform. No need for a password!
When can I start earning points?
You can start earning points right away! Check the Offers tab on the MC Rewards platform for available offers and eligible products to start accruing points. Once you have made an eligible purchase via Matthew Clark Live the points will be added to your dashboard automatically. The points are updated weekly.
What do the points mean?
Points can be redeemed for rewards via the MC Rewards dashboard. Check out the Rewards tab to see what you can claim. The platform is still evolving and we're working hard to create more ways to earn points and more rewards.
I think I am eligible but I can't log in to the platform
If you have received an invitation to the platform or seen an ad on MC Live and you aren't able to log in to the platform, contact mcpromotions@matthewclark.co.uk. If you haven't received an invite, but still think you should be eligible please contact your account manager.